Return Policy for Essence of Arabia Oud
At Essence of Arabia Oud, we strive to ensure your satisfaction with our exquisite perfumes. If, for any reason, you are not entirely pleased with your purchase, we have outlined our return policy below:
1. Returns Due to Dislike:
- If you are not satisfied with your purchase and wish to return it, you may do so within 14 days of receiving the item.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Please include proof of purchase, such as the order confirmation or receipt, when returning the item.
2. Returns Due to Shipping Damage:
- We take utmost care in packaging your orders to ensure they reach you in perfect condition. However, if your item arrives damaged, please contact us immediately.
- Provide photographic evidence of the damaged product and its packaging.
- We will work with you to resolve the issue promptly.
3. How to Initiate a Return:
- To initiate a return, please contact our customer service team within the specified return period.
- Clearly state the reason for your return and provide any necessary documentation, such as images for damaged items.
4. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Please note that shipping costs are non-refundable.
5. Exchanges:
- Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
6. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a damaged item.
- We recommend using a trackable shipping service for returns.
7. Contact Us:
- If you have any questions or concerns about our return policy, please contact us
This return policy is effective from 21/12/2023. We reserve the right to update or modify this policy at any time. Please review this policy periodically for changes.
Last Updated: 21/12/2023
